The Metropolitan Transportation Authority (MTA) is addressing technical issues with its OMNY contactless payment system, causing billing delays for New York City commuters.
The system, designed to replace MetroCards, has faced criticism for inconsistent charges and delayed transactions, frustrating riders.
MTA officials acknowledge the glitches, attributing them to software integration challenges as OMNY expands across subways and buses.
The agency is working with vendors to resolve issues, promising no overcharges for affected users.
Commuters have reported confusion over fare deductions, with some facing unexpected account holds.
The MTA emphasizes that OMNY remains secure and encourages users to check account statuses online.
The delays come amid broader concerns about transit reliability and fare affordability, with advocacy groups calling for faster fixes.
The MTA aims to fully phase out MetroCards by 2026, making OMNY’s stability critical for millions of daily riders.
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